At 22wingo, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a 22wingo user under Philippine law.
Effective Date: January 1, 2026Six ways 22wingo keeps your personal information safe and in your control.
Every piece of data you send to 22wingo travels over an encrypted SSL/TLS connection. Your login credentials, payment details, and personal info are protected end-to-end.
22wingo processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the National Privacy Commission's implementing rules.
22wingo does not sell, rent, or trade your personal information to third-party marketers. Your data is used only for the purposes described in this Privacy Policy.
We collect only the data we genuinely need to operate the 22wingo platform, verify your identity, process transactions, and keep your account secure.
You have the right to access, correct, delete, and port your personal data. 22wingo makes it straightforward to exercise these rights through our support team.
In the unlikely event of a data breach affecting your personal information, 22wingo will notify you and the National Privacy Commission within the timeframes required by law.
22wingo ("the Company," "we," "us," or "our") is the data controller responsible for the personal information collected through the 22wingo platform. As data controller, 22wingo determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations ("IRR").
22wingo has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. Contact details for the DPO are provided in Section 14 of this policy.
22wingo collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected and processed. The categories of personal data we collect include:
| Data Category | Examples | Required? |
|---|---|---|
| Identity & Contact | Name, DOB, address, email, mobile | Mandatory |
| Financial | GCash number, bank account, transactions | Mandatory for transactions |
| Gaming & Account | Game history, wagers, bonus usage | Automatic on use |
| Technical & Usage | IP address, device info, session logs | Automatic on access |
| KYC Documents | Government ID scans, selfie verification | Required for withdrawals |
22wingo collects personal data through the following means:
22wingo uses your personal data for the following purposes:
To create and maintain your 22wingo account; to verify your identity and age (21+); to process deposits and withdrawals in Philippine Peso; to provide access to games, promotions, and platform features; and to deliver customer support.
To comply with PAGCOR licensing requirements; to fulfill obligations under the Anti-Money Laundering Act (AMLA) and its implementing rules; to respond to lawful requests from Philippine government authorities, courts, or regulators; and to maintain records as required by applicable law.
To detect, investigate, and prevent fraudulent activity, cheating, collusion, and unauthorized account access; to enforce our Terms & Conditions; and to protect the security and integrity of the 22wingo platform and its users.
To monitor gaming activity for signs of problem gambling; to enforce self-exclusion and deposit limit settings; and to provide responsible gaming interventions where appropriate, in accordance with PAGCOR responsible gaming guidelines.
To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team.
To analyze usage patterns and player behavior in aggregate (anonymized) form to improve the 22wingo platform, optimize game offerings, and enhance the overall user experience.
Under the Philippine Data Privacy Act of 2012, 22wingo processes your personal data on the following legal bases:
22wingo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom 22wingo shares personal data are required to process that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
Cookies are small text files placed on your device when you visit the 22wingo website. They allow the platform to recognize your device, remember your preferences, and collect usage data to improve your experience.
You can manage your cookie preferences through the cookie settings panel available on the 22wingo platform. You may also configure your browser to block or delete cookies; however, disabling strictly necessary cookies may affect the functionality of the platform. Note that withdrawing consent for analytics or marketing cookies does not affect the lawfulness of processing carried out before the withdrawal.
22wingo retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AMLA / PAGCOR requirements |
| KYC / identity documents | Duration of account + 5 years after closure | AMLA compliance |
| Transaction records | 5 years from transaction date | AMLA / tax regulations |
| Game history | 3 years from date of play | Dispute resolution / auditing |
| Support communications | 3 years from last interaction | Legitimate interests |
| Marketing consent records | Until consent withdrawn + 1 year | DPA compliance |
| Technical / access logs | 12 months from creation | Security / fraud prevention |
Upon expiry of the applicable retention period, 22wingo will securely delete or anonymize your personal data in accordance with its data disposal procedures.
22wingo implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
While 22wingo takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying 22wingo immediately if you suspect unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 22wingo. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
You have the right to obtain confirmation of whether 22wingo holds personal data about you, and to receive a copy of that data along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data that 22wingo holds about you. You may update basic account information directly through your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 22wingo's legal retention obligations under AMLA and PAGCOR regulations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to 22wingo's overriding legal obligations.
You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
If you believe 22wingo has not handled your personal data in accordance with the DPA, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
22wingo will respond to all data privacy rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you. There is no fee for exercising your rights, unless requests are manifestly unfounded or excessive.
The 22wingo platform is strictly intended for individuals who are twenty-one (21) years of age or older, in accordance with Philippine gambling regulations. 22wingo does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the 22wingo platform.
If 22wingo becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 22wingo platform, please contact our support team immediately.
The 22wingo platform may contain links to third-party websites or services, such as payment processor portals. These third-party sites operate under their own privacy policies, which 22wingo does not control and is not responsible for. We encourage you to review the privacy policy of any third-party site you visit before providing personal information. The inclusion of a link to a third-party site does not constitute an endorsement by 22wingo.
22wingo reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, 22wingo will post the updated policy on this page with a revised effective date and, where practicable, notify registered users via email or in-platform notification.
Your continued use of the 22wingo platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how 22wingo protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 22wingo, please contact our Data Protection Officer:
If you are not satisfied with 22wingo's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
For more information about your rights under the Data Privacy Act of 2012, you may also refer to our Terms & Conditions or visit our FAQ page.
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